Information

At the moment I am accepting PayPal payments online and cash payments if you need to collect your jewellery in person.

*United Kingdom*

Free for orders over £15.00 (UK only)

Standard postage £3.95 

Under normal conditions, please allow 2-5 working days for your delivery. 

There is no guarantee of the above stated timings. If you require your order sooner or an alternative delivery method - please message or email before making your order.

For faster delivery methods, please contact me at sales@carolineoliver.co.uk

If you would like to exchange an un-sized item you will need to return the item* for a refund and place a new order.

*I do not accept returns on earrings if they have been worn.

WHO PAYS FOR THE POSTAGE?

Unfortunately I do not cover the return postage of items returned for an exchange or refund. I also cannot be responsible for lost items in the post, so please choose a reliable method to post your returning item.

Please ensure ALL returns are made in original condition (where not faulty) and in original packaging.

Some of my beads are very delicate, therefore occasionally I do have faulty items. If this happens to you, please get in touch with your order number, description and images of faulty product to sales@carolineoliver.co.uk 

Jewellery doesn’t like chemicals such as perfume, soaps and chlorine and should also not come into contact with water. My jewellery is either silver or gold plated (sterling silver or solid gold will be stated in the description). Please look after your jewellery by removing before coming into contact with these things.

Also please be aware that some materials can be very delicate and are susceptible to cracking, chipping or snapping. Fine corals, glass and natural stones for example can break from knocks and bangs. So please take care when wearing your pieces to keep them looking beautiful.

Keep your jewellery stored away from direct sunlight as UV rays can cause fading to some materials.

I try to use as little plastic as possible for packaging your products. I mostly use cardboard, tissue paper, paper, fabric and cotton. The outer packaging for postage is made of low density polyethylene and is 100% recyclable. The outer delivery label is also made of clear polyethylene to protect the delivery note. These elements of packaging are used to protect your jewellery during transit.

Coming Soon

Coming Soon

For full T&Cs please visit the below page.