Terms and Conditions

Welcome to the Caroline Oliver Jewellery website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern our relationship with you in relation to this website.

The term “Caroline Oliver Jewellery” or “us” or “we” refers to the owner of the website Caroline Oliver Jewellery – Caroline Griffiths. The term “you” refers to the user or viewer of our website.

The information contained in this website is for general information purposes only. The information is provided by Caroline Oliver Jewellery and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits arising out of or in connection with the use of this website.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and photographs. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of the terms and conditions.

Through this website you are able to link to other websites which are not under the control of Caroline Oliver Jewellery. We have no control over the nature, content and availability of those sites. The inclusion of any links to external websites does not imply a recommendation or endorsement of the views expressed within them. You may not create a link to this website from another website or document without the prior written consent of Caroline Oliver Jewellery.

Every effort is made to keep the website online and running smoothly. However, Caroline Oliver Jewellery takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

The prices of the products you order on this website are to be those prices as displayed at the moment of processing your order. Where appropriate, all prices will be displayed in pounds Sterling. This is subject to alteration, when enforced, without notice. Please refer to individual prices. Delivery charges are added to the prices of the products ordered prior to transaction completion.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Due to the limitations of colour display your screen may not show exactly the correct colour of the product being viewed. Your attention is drawn to the item description where specific product details are given. This information is given in good faith but total accuracy cannot be guaranteed.

We accept payments on our website via paypal (credit/debit cards).

If you would like to pay by cash and collect - please contact sales@carolineoliver.co.uk.

Your order will not be dispatched to you until payment has been confirmed as valid and lawful and made in full. All prices are quoted in (£) Sterling. All quoted prices exclude delivery charges. No VAT is added as items on this website are not eligible for VAT.

Some of our items of jewellery take longer to send out than others, as some are made to order. Please refer to our delivery section which will give you an estimation of how long your order should take. If your order is urgent and required for a specific date, please contact us and we will do our best to meet your needs.

We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control.

Please check your goods on delivery. If items arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery.

Please send items back via a signed for postal service for your own proof of delivery. This postage cost will not be reimbursed unless the item is damaged/faulty.

Please be advised that it is the customers responsibility, when ordering from our website to provide Caroline Oliver Jewellery with the correct and complete delivery address. Failure to do so may result in your order being undelivered or delivered to the wrong address, of which we will not accept responsibility for.

Please check that the correct delivery/shipping address and full name and postcode has been given after processing your order. If you have provided us with the wrong address, or incomplete address, please let us know in writing as soon as possible after placing your order.

Our UK standard delivery costs are £3.95 and postage is free of charge for orders over £50.00.

Please contact us for more information if a faster method of posting is required and a quote can be provided.

We currently do not post to Europe or the rest of the world so please get in touch before making your order so a delivery cost can be quoted.

If you have any questions about our delivery costs or delivery times to a specific country, or would like more information, contact- sales@carolineoliverco.uk or use the contact form on our website.

Our returns policy is 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an order number, invoice/receipt or proof of purchase.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be returned.

Unfortunately, any item that is returned more than 14 days after notifying us of the return, cannot be processed for a refund. And please remember to discuss your return with us before posting.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your PayPal account or bank account again.

Regularly check your PayPal account

or contact your bank as there can sometimes be

some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact sales@carolineoliver.co.uk.

Exchanges (if applicable)

We can only replace items if they are defective or damaged AND if we have the same item available. If your item is no longer available, an alternative item or full refund may be offered.

If you need to exchange an item because you’ve changed your mind, send us an email at sales@carolineoliver.co.uk. You will need to return the original item for a refund (within the 14 day window) (postage paid by you) and re-purchase another item.

You will be responsible for paying for your own costs for returning your item. Postage costs are non-refundable and any refunds made for the item(s) to you will not include the cost of original postage.

Please choose a good method of postage as we cannot be held responsible for lost or damaged returns during transit. The posted item will remain the responsibility of the customer until received by Caroline Oliver Jewellery.